Frequently Asked Questions
Commercial, quality, and onboarding questions answered with the same fact boundary used across the trust pages.
Quick Orientation
Use the FAQ for common questions, then move into the right route
The FAQ is designed to answer repetitive buyer questions without turning the site into a wall of text. When a question becomes program-specific, move into the page that matches the next step.
- Quote for drawings, qualification requirements, and route decisions
- Sample for evaluation-stage requests that stay qualification-based
- Contact for narrower documentation or process clarification
Trust-page links
- Quality Systems for the overall QC structure
- Certifications for held systems and non-claims
- Resources for public downloads and route guidance
Commercial Fit
MOQ, lead time, samples, and early program planning
These are the questions buyers usually ask before the technical review route is fully defined.
1,000 units for tooled parts. Below-MOQ quantities are limited to DFM validation, first-article inspection, and sampling support. If you need less for qualification work, explain the application in your RFQ.
Lead times depend on tooling scope, material availability, part complexity, and your approval cycle. Send drawings and target volumes through the quote flow for a confirmed schedule.
Get a Quote →
Get a Quote →
Prototype or sample tooling supports DFM confirmation, qualification, and first-article review. Production tooling is for validated volume manufacture after design and process approval.
The right path depends on the application and target volumes, so confirm it during quotation.
The right path depends on the application and target volumes, so confirm it during quotation.
Commercial terms are confirmed during quotation and purchase order review. Share scope, target volumes, and purchasing requirements early.
Materials & Quality
Material inputs, inspection, and certification boundaries
These answers stay anchored to published capability, held systems, and fact-safe compliance language.
Silicone rubber, including HTV and LSR, with supplier references including Dow, Wacker ELASTOSIL, and Shin-Etsu.
Supported hardness range: 0-90 Shore A.
Include supplier preferences or material targets in your RFQ.
Supported hardness range: 0-90 Shore A.
Include supplier preferences or material targets in your RFQ.
Four stages: IQC, IPQC, FQC, and OQC.
Published targets: DPPM ≤1,000, first-pass yield ≥97%, and acceptance rate ≥98%.
View quality process details →
Published targets: DPPM ≤1,000, first-pass yield ≥97%, and acceptance rate ≥98%.
View quality process details →
Held today: ISO 9001:2015 and ISO 14001:2015.
Documentation routes: RoHS and REACH for applicable programs.
Raise medical, automotive, or customer-specific requirements early.
View certification details →
Documentation routes: RoHS and REACH for applicable programs.
Raise medical, automotive, or customer-specific requirements early.
View certification details →
Current published metrics are DPPM ≤1,000, first-pass yield ≥97%, and acceptance rate ≥98%.
Material selection and hardness targets are reviewed case by case during DFM. The supported hardness range is 0-90 Shore A, and supplier or application requirements should be shared early.
Customer drawings, tooling details, and specification packages are handled as part of supplier qualification. Raise any confidentiality or document-control requirements before detailed technical review.
Onboarding & Logistics
Drawing formats, factory visits, logistics, and program transfer questions
These answers help buyers understand how the working relationship is structured once the opportunity is real.
Send the clearest package you have: drawings, models, tolerance notes, and reference photos. If anything critical is missing for DFM or quotation, the team will flag it before review moves forward.
Factory visits can be discussed for active qualification programs.
Location: Shenzhen, China
Use the contact form if an on-site review is part of your approval process.
Location: Shenzhen, China
Use the contact form if an on-site review is part of your approval process.
Shipping terms, export documents, and routing are aligned during quotation based on destination, volume, and program requirements. Include any forwarder or document-support needs in the quote discussion.
Matching an existing part needs an engineering review. Share part data, drawings, tolerances, or a reference sample so the team can assess transfer, redesign, or re-tooling.
Ready to move from questions to qualification review?
Share drawings, qualification needs, or open process questions through the route that matches the stage of the program.